- Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
- To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
- If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 310-502-9709. Please retain all packing materials unless instructed otherwise by Nal Adams Claims for damaged or missing items must be reported immediately or within 10 days of receipt of your order. Nal Adams will not be responsible for lost or damaged returned shipments.
- Engraved jewelry items other than rings may not be returned. All Nal Adams engraved rings may be returned for credit, however engraving fees are non-refundable. The removal of Nal Adams engraving from any exchanged or resized ring is free with no additional engraving fee.
- Custom orders are final sale and are not eligible for return. Returns without a Nal Adams return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
How to Prepare a Return or Exchange
To return a diamond or jewelry item to Nal Adams, follow the below process:
- Your Return Authorization Code. Individual items of $500 or less, returned for refund. For all other returns call 310-502-9709 and you will be given a Return Authorization Code. For all returns, write this code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning.
- Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the $250 replacement cost. For security reasons, do not write Nal Adams anywhere on the outside of the box.
- Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
If you have any questions about our return procedure, please contact us at 310-502-9709, 24 hours a day, 7 days a week or at firstname.lastname@example.org
- PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
- Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Nal Adams will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
- If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is Received by Nal Adams
- Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.
- Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
- If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. Thank you for shopping at Nal Adams. If you have any questions about your return, please call a Nal Adams Consultant at 310-502-9709.
Credits to Your Charge Card
- Credit card purchases, Nal Adams Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Nal Adams has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
- If you made a purchase of $1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under $1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
Sale Price Adjustments
- Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.
Cancel or Change an Order
- If you would like to change or cancel an order please call a Nal Adams 310-502-9709. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay.
- We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
How To Return An Item
- Your item must be in its original unused condition to be returned, unless there is a manufacture defect. Your must return with 30 days of your purchase to get a full refund.
Mail your return item to:
Return Department Tracking #
13261 Paxton Ave
Pacoima, CA 91331